Answers when guests need them. Humans when it matters.
The AI concierge answers from your property knowledge, guide, and approved responses. When confidence drops, it hands the full context to a human.
Built on your property knowledge
Answers are grounded in your property facts, house guide, and approved responses. When source coverage is not strong enough, the AI routes the thread for human review.
- Structured knowledge base built from your property setup
- House guide content indexed and searchable
- Drafted from property guide content with approved phrasing
- Knowledge refresh after property info updates
Smart message classification
Inbound messages are classified by type and urgency. AI assists with routine questions, policy questions get careful handling, and urgent issues escalate to a human workflow.
- Five classification levels: FAQ, policy, concierge, operational, urgent
- Urgency scoring triggers different response workflows
- AI draft for high-confidence questions, reviewed before send
- Human review required for policy-sensitive topics
Human handoff with context
When the AI reaches its limits, your SuperHost gets the conversation, AI summary, and suggested response before enabling guest replies.
- AI-to-SuperHost handoff preserves full context
- Conversation summary generated for human responders
- SLA tracking ensures timely human responses
- Guest sees one continuous conversation thread
The Ocean Loft.
Smart lock unlocks when you're nearby.
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Concierge
“What time should we leave?”
Role-aware surfaces
Stay workflow stages
Pricing paths
Shared stay record
AI Concierge FAQ
Common questions about how the AI concierge works.
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