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Review Protection
Catch review risks before they become reviews
Stay signals surface sentiment from messages and stay events. When risk is detected, you can route a recovery offer, escalate to SuperHost, or document the resolution.
Premium by default
Built around every role
Connected from end to end
Stay signals surface sentiment from real conversations
Signals come from the same conversation thread the AI already reads. They never extrapolate from one bad word — they reflect the trajectory of a stay.
- Sentiment classification on the same thread the concierge reads
- Stay signals weigh recency, severity, and host response
- Escalation status tracks unresolved issues across the team
- Quiet state when nothing in a stay merits attention
Recovery is a workflow, not a reflex
When risk is detected, you can route the conversation to your SuperHost, offer a credit or upgrade, or document the resolution path. Every action is logged.
- Recovery actions are part of the same stay record
- SuperHost escalation preserves AI summary and context
- Audit log captures every decision and outcome
- Free support and service recovery options remain available
A calmer review window
When a guest leaves your stay, you already know what happened. Reviews stop being a surprise and start being a confirmation.
- Post-stay review prompts respect the recovery state
- Open issues hold review prompts until they are resolved
- Quiet aggregate metrics show recovery quality over time
- Network badge eligibility tracks against recovery rules
Review protection
Run reviews with the lights on.
Bring sentiment, recovery, and audit into the same stay record.
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