Guest App

A stay app guests actually want to open

From invite to checkout, guests get a polished stay hub with arrival details, house guide, AI concierge, requests, local picks, voice notes, and host support.

Premium by default
Built around every role
Connected from end to end

Phase-aware stay hub

The home screen adapts to where guests are in their stay. Pre-arrival shows arrival essentials. In-stay shows explore and requests. Departure shows checkout instructions.

  • Contextual content based on stay phase
  • Check-in status based on the stay record
  • Quick access for Wi-Fi details, access instructions, guide, and chat
  • Next Best Action suggestions, drafted from property guide content
9:41
Your stay

The Ocean Loft.

Today · 3 PM

Smart lock unlocks when you're nearby.

In

Fri

Out

Mon

Nights

3

AI conciergelive
House guideopen

Concierge

“What time should we leave?”

In-app chat with voice notes

Guests can text or send voice notes to the AI concierge or a human SuperHost. Stay context, AI summaries, and review-risk signals stay attached to the thread.

  • Voice notes with audio preview
  • Stay signals surface sentiment for the responder
  • AI assists with routine questions; humans handle the rest
  • One thread shared by guest, AI, and host
9:41
Your stay

The Ocean Loft.

Today · 3 PM

Smart lock unlocks when you're nearby.

In

Fri

Out

Mon

Nights

3

AI conciergelive
House guideopen

Concierge

“What time should we leave?”

Local discovery, curated by the host

A places module surfaces host picks and nearby essentials. Places are filtered by stay phase and host curation, with quiet states when nothing is configured.

  • Host pick badges on curated places
  • Guest-ready filters for arrival, in-stay, and departure
  • Quiet empty state when a host has not curated places yet
  • Configured partner offers can appear inline when active
9:41
Today3 props

Occupancy

87%

+4% vs. last week

Inbox · 3
  • Marina B.AI draft
    Early check-in?
  • Ren C.Done
    Wi-Fi password
  • Avi T.Action
    Late checkout
Earnings · 30d

$14,820

Net$11.8k
Clean$1.8k
Pending$1.2k

Service requests with status

Guests can submit requests directly. Each request becomes a task in the host's workflow with state, assignee, and confirmation back to the guest.

  • Quoted price visible before checkout for paid requests
  • Status updates flow back into the same conversation
  • Refund flows respect host policy and service recovery rules
  • Free recovery and goodwill options remain available
9:41
Your stay

The Ocean Loft.

Today · 3 PM

Smart lock unlocks when you're nearby.

In

Fri

Out

Mon

Nights

3

AI conciergelive
House guideopen

Concierge

“What time should we leave?”

Role handoff

From invite code to the right mode, in seconds.

Invite → download handoff

From a sent invite to a stay-loaded app, in four well-named steps.

  1. 01 · Invite issued

    Host or ops creates the invite; booking context travels with it.

  2. 02 · Code lands

    Guest receives the code via email, SMS, or QR — never as a screenshot of a screenshot.

  3. 03 · App opens

    Deep link opens the app first, with store and waitlist as honest fallbacks.

  4. 04 · Stay context

    The invite hydrates the stay hub — no rebooking, no re-entry, no second screen.

Mobile app01

Host

Dashboard, inbox, properties, tasks, review protection, team settings

Mobile app02

Guest

Stay hub, arrival guide, chat, requests, local discovery, checkout

Mobile app03

Cleaner

Schedule, assigned tasks, checklist detail, photo proof, escalation

Ops console04

Operator

Admin console, trust queues, analytics, bulk actions, AI controls

9:41
Your stay

The Ocean Loft.

Today · 3 PM

Smart lock unlocks when you're nearby.

In

Fri

Out

Mon

Nights

3

AI conciergelive
House guideopen

Concierge

“What time should we leave?”

Product surfaces

One experience, four operating roles.

Guest, host, cleaner, and operations views share the same stay context — so every request, task, proof item, and escalation stays connected on its way through the team.

9:41
Your stay

The Ocean Loft.

Today · 3 PM

Smart lock unlocks when you're nearby.

In

Fri

Out

Mon

Nights

3

AI conciergelive
House guideopen

Concierge

“What time should we leave?”

Guest mobile

Stay card, arrival essentials, smart entry, AI concierge — every detail of the trip in one card.

9:41
Today3 props

Occupancy

87%

+4% vs. last week

Inbox · 3
  • Marina B.AI draft
    Early check-in?
  • Ren C.Done
    Wi-Fi password
  • Avi T.Action
    Late checkout
Earnings · 30d

$14,820

Net$11.8k
Clean$1.8k
Pending$1.2k

Host mobile

Inbox at a glance, occupancy, earnings, and an AI-drafted reply on every thread you haven’t opened yet.

9:41
Today · 2on track

The Sage Cottage

Checklist7 / 12
  • Strip and remake bed
  • Vacuum living room
  • Restock coffee + tea
  • Sanitize counters
  • Streak-free mirrors
  • Photo proof

Arrival · 3 PM

Margaret B. · 2 guests · 3 nights

Photo proof4 / 6

Cleaner mobile

A turnover checklist with photo proof, next-arrival context, and escalations attached to the stay.

Operations · today

Active

34

AI rate

87%

Open

03

Stays on the boards12 active
  • Ocean LoftIn stay
  • Sage CottageDeparture
  • Linden PinesArrival

Ops console

Stay boards, trust queues, analytics, and bulk admin actions for the team behind every property.

Guest experience

Run every arrival beautifully.

Bring guest access, AI assistance, and host visibility into one polished stay app.

Download appBook a demo