Mobile app01
Host
Dashboard, inbox, properties, tasks, review protection, team settings
SuperHost Program
The human touch that makes every stay unforgettable
SuperHosts are the hospitality experts behind SuperNest. When AI reaches its limits, you step in with the local knowledge and personal care that turns good stays into great ones.
Premium by default
Built around every role
Connected from end to end
AI supports the routine, you deliver the magic
SuperNest routes routine questions through AI guardrails and hands off complex, emotional, or policy-sensitive requests with context.
- AI pre-qualifies and summarizes every escalation
- Full conversation context preserved in the handoff
- Suggested responses to speed up your workflow
- SLA tracking keeps response status visible
SuperHost profileEligible
Program status
Coverage Queue
Routed escalations queue against active coverage windows.
Coverage Windows
Scheduled coverage with SLA timers stays visible across the day.
Payout Terms
Configured per launch market and confirmed during onboarding.
Built-in workflows for service recovery
When something goes wrong, your job is to make it right. SuperNest gives you the tools to act fast with full audit logging.
- Review-Risk Workflow with recovery checklist
- Coverage Queue captures escalations against SLA windows
- Completion proof attached to every resolution
- Audit log for every recovery action
Review-Risk Workflow
Routed stays surface in the SuperHost queue with AI summary, owner, and SLA.
- AI summary and suggested response
- Coverage Queue assignment with SLA timer
- Completion proof attached at resolution
Performance you can see
Track response times, resolution outcomes, and guest satisfaction across the stays you cover.
- Coverage Windows summary
- Response state vs. SLA timer
- Recovery actions and outcomes
- Eligibility metrics for tier progression
Mobile app02
Guest
Stay hub, arrival guide, chat, requests, local discovery, checkout
Mobile app03
Cleaner
Schedule, assigned tasks, checklist detail, photo proof, escalation
Ops console04
Operator
Admin console, trust queues, analytics, bulk actions, AI controls
9:41
Your stay
The Ocean Loft.
Today · 3 PM
Smart lock unlocks when you're nearby.
In
Fri
Out
Mon
Nights
3
AI conciergelive
House guideopen
Concierge
“What time should we leave?”
| Role | Access | Surface |
|---|---|---|
| Host | Dashboard, inbox, properties, tasks, review protection, team settings | Mobile app |
| Guest | Stay hub, arrival guide, chat, requests, local discovery, checkout | Mobile app |
| Cleaner | Schedule, assigned tasks, checklist detail, photo proof, escalation | Mobile app |
| Operator | Admin console, trust queues, analytics, bulk actions, AI controls | Ops console |
| Companion | Guest stay access scoped to the invited trip | Mobile app |
| Superhost | Guest experience support, escalations, network standards | Mobile and ops |
FAQ
SuperHost FAQ
Common questions about the SuperNest SuperHost program.
SuperHost
Join the SuperHost program.
Bring local knowledge and personal care to every escalated stay.
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