Two ways to use SuperNest. One brand.
Owners who want hands-off hosting use Concierge — we run the day-to-day, you keep the keys. Hosts, superhosts, and managers running their own operations use Platform — the AI and ops console underneath their work, so they can run more listings with less overhead.
Concierge — we run the day-to-day.
Hand over the operating work to SuperNest. Our AI concierge handles guest messaging, recommendations, reservations, cleaner coordination, and review protection. You keep the keys and the upside; we do the hosting.
For one owned property. We host on your behalf, 24/7.
Flat fee — predictable for owners who want hands-off hosting.
- 1 property, fully managed
- AI concierge — 24/7 guest messaging in your voice
- Booking-aware recommendations (dining, activities, transit)
- Reservation-on-your-behalf for restaurants and experiences
- Cleaner scheduling, dispatch, and photo-proof review
- Review protection + risk routing to a human ops desk
- Owner dashboard with earnings, occupancy, and live signals
- Monthly owner brief + revenue review
For owners with 2–10 properties. AI runs each stay; you keep the keys.
Volume-tier flat pricing — ideal for owners with multiple listings.
- 2–10 properties, fully managed
- Everything in Concierge Solo, plus:
- Cross-property cleaner pool + smart scheduling
- Multi-listing pricing optimization (PriceLabs integrated)
- Quarterly portfolio review with a real human concierge
- Priority response — under 5 minutes guest-side
- Direct booking site for your portfolio
- Owner reporting tuned for tax + accountant handoff
For premium homes earning $80k+/yr. White-glove, AI + senior concierge.
White-glove for premium homes — AI plus a senior human concierge.
- $80k+/yr revenue listings
- Everything in Concierge Portfolio, plus:
- Dedicated senior human concierge backing the AI
- Live-call escalations for ultra-premium guests
- Bespoke welcome experiences + booked itineraries
- Insurance + damage-waiver coordination
- Annual property audit + improvement plan
- Custom guest CRM and re-stay nurture
Platform — your operation, powered by SuperNest.
You already love hosting. SuperNest is the operating layer underneath — guest app, host app, cleaner app, AI assist, and an ops console — so you can run more listings with less overhead and ship AI-grade service your owners notice.
For independent hosts with a single property.
- 1 property
- Guest stay app + invite handoff
- Local QR generation
- AI concierge — 50 messages / month
- Message automation (3 templates)
- House guide builder
- Email support
For serious hosts with up to four properties.
- Up to 4 properties
- Everything in Starter, plus:
- Unlimited AI concierge
- AI drafts surfaced for review before guest replies
- Voice notes + sentiment routing
- Cleaner app with item-level checklists
- Photo proof gallery + retries
- Review protection & risk scoring
- House guide automation
- Priority email support
For small managers running 5–20 listings.
- Up to 20 properties
- Everything in Host, plus:
- Host dashboard with analytics & inbox
- Task center + turnover schedules
- Local discovery engine + host picks
- Multi-user (up to 5 team seats)
- Channel sync — Airbnb, VRBO, Booking.com, Hostex
- Unlimited automation templates
- Volume discounts at 10+ and 20+ listings
- Priority chat & email support
For property managers and agencies, 20–200 listings.
+ $199/mo platform fee
- Unlimited properties
- Everything in Pro, plus:
- Full ops console + admin sandbox
- Trust queues, bulk actions, AI management
- Multi-user (unlimited seats) + role separation
- Audit logs + SLA workflows
- API access + webhooks
- Volume discount $29/listing at 50+, $24 at 100+
- White-glove onboarding
- Dedicated success manager from 50 listings
Compare plans in detail
| Feature | Starter | Pro | Operator |
|---|---|---|---|
| Properties | 1 | Up to 10 | Unlimited |
| Role-aware mobile app | |||
| Guest stay app | |||
| Host dashboard | |||
| Invite/download handoff | |||
| Local QR generation | |||
| AI concierge messages | 50/mo | Unlimited | Unlimited |
| Voice notes in chat | — | ||
| Message automation | 3 templates | Unlimited | Unlimited |
| Task center | — | ||
| Cleaner app | — | ||
| Cleaner schedules | — | ||
| Item-level checklists | — | ||
| Photo proof gallery | — | ||
| Issue escalation | — | ||
| Team roles | 1 member | 5 members | Unlimited |
| Review protection | — | ||
| Local discovery engine | — | ||
| Ops console | — | Core views | Full console |
| Data tables, filters, sorting | — | Core | |
| Bulk actions and trust queues | — | — | |
| Admin demo-mode sandbox | — | — | |
| Analytics dashboard | Basic | Full | Full console |
| SuperHost program | — | — | |
| Network badge | — | — | |
| Support | Priority email | Dedicated manager |
Pricing FAQ
Common questions about SuperNest pricing and billing.
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Free for your first property. No credit card required.