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Owners who want hands-off hosting use Concierge — we run the day-to-day, you keep the keys. Hosts, superhosts, and managers running their own operations use Platform — the AI and ops console underneath their work, so they can run more listings with less overhead.
Concierge packages should map to owner approvals, managed-service coverage, weekly digests, service timelines, and operator escalation.
Platform tiers should map to Trip Copilot, Guest Passport, Quality Graph, Revenue Lab, Compliance, Access Vault, Partner Marketplace, Workforce OS, Brand Kits, and Network Discovery.
Developer Platform and Enterprise/API packaging should disclose scoped APIs, webhooks, replayable delivery logs, exports, sandbox, rate limits, and support controls.
Availability and claim guardrails
Availability, geofencing, and direct booking controls depend on connected calendar, channel manager, payment, and market configuration.
Managed service, AI assistance, revenue recommendations, compliance workflows, partner bookings, and certification remain human-reviewed operational workflows, not guarantees of revenue, legal compliance, provider success, or uninterrupted service.
Hand over the operating work to SuperNest. Our AI concierge handles guest messaging, recommendations, reservations, cleaner coordination, and review protection. You keep the keys and the upside; we do the hosting.
For one owned property. We host on your behalf, 24/7.
Flat fee — predictable for owners who want hands-off hosting.
For owners with 2–10 properties. AI runs each stay; you keep the keys.
Volume-tier flat pricing — ideal for owners with multiple listings.
For premium homes earning $80k+/yr. White-glove, AI + senior concierge.
White-glove for premium homes — AI plus a senior human concierge.
You already love hosting. SuperNest is the operating layer underneath — guest app, host app, cleaner app, AI assist, and an ops console — so you can run more listings with less overhead and ship AI-grade service your owners notice.
Perfect for new hosts with one property.
For serious hosts with up to four properties.
For small managers running 5–20 listings.
For property managers and agencies, 20–200 listings.
+ $199/mo platform fee
| Feature | Starter | Pro | Operator |
|---|---|---|---|
| Properties | 1 | Up to 10 | Unlimited |
| Role-aware mobile app | |||
| Guest stay app | |||
| Host dashboard | |||
| Invite/download handoff | |||
| Local QR generation | |||
| AI concierge messages | 50/mo | Unlimited | Unlimited |
| Voice notes in chat | — | ||
| Message automation | 3 templates | Unlimited | Unlimited |
| Task center | — | ||
| Cleaner app | — | ||
| Cleaner schedules | — | ||
| Item-level checklists | — | ||
| Photo proof gallery | — | ||
| Issue escalation | — | ||
| Team roles | 1 member | 5 members | Unlimited |
| Review protection | — | ||
| Local discovery engine | — | ||
| Trip Copilot | — | Guest requests | |
| Guest Passport | — | Preferences | |
| Ops console | — | Core views | Full console |
| Data tables, filters, sorting | — | Core | |
| Bulk actions and trust queues | — | — | |
| Admin demo-mode sandbox | — | — | |
| Concierge Mode and owner approvals | — | — | Managed-service controls |
| Quality Graph | — | Readiness cues | Prediction + certification |
| Revenue Lab | — | — | |
| Compliance Center | — | — | |
| Access Vault | — | — | |
| Partner Marketplace | — | — | |
| Workforce OS | — | Cleaner schedules | Routes + exceptions |
| Brand Kits | — | — | |
| Network Discovery | — | — | |
| Developer Platform | — | — | API + webhooks + exports |
| Analytics dashboard | Basic | Full | Full console |
| SuperHost program | — | — | |
| Network badge | — | — | |
| Support | Priority email | Dedicated manager |
Common questions about SuperNest pricing and billing.
Free for your first property. No credit card required.