Mobile app01
Host
Dashboard, inbox, properties, tasks, review protection, team settings
For Hosts
Less inbox. More hospitality.
SuperNest keeps guest questions, automations, tasks, and review risk in one calm host app, so every stay feels cared for without adding more busywork.
AI-assisted communication with human handoff
Your AI concierge answers from your property's knowledge base with confidence thresholds, approval controls, escalation, and a full audit trail.
- Drafted from property guide content with approved phrasing
- Classifies messages by urgency: FAQ, policy, concierge, operational, or urgent
- AI draft surfaces for review before enabling guest replies
- AI assists with routine questions; humans handle the rest
9:41
Your stay
The Ocean Loft.
Today · 3 PM
Smart lock unlocks when you're nearby.
In
Fri
Out
Mon
Nights
3
AI conciergelive
House guideopen
Concierge
“What time should we leave?”
Automation that adapts to every stay
Pre-built message sequences fire at the right time with the right content. Configured stay context makes every message feel personal.
- Configurable default sequence from confirmation to thank-you
- Variable substitution for guest name, Wi-Fi, check-in time, and more
- Weather and local tip modules add configured stay context
- Pause, skip, or manually send any message per stay
Review protection before checkout
Spot unhappy guests before they leave a review. Stay signals surface sentiment, unresolved issues, and recovery actions while you can still act.
- Review-risk workflow based on stay signals
- Alerts surface before checkout, not after the review is posted
- Recovery action recommendations: apology, replacement, or gesture
- Track whether recovery actions were executed before handoff
Review-Risk WorkflowEscalation ready
Monitor
Recommend
Confirm
Signal detected and routed
Recovery owner assigned. Recommendation and confirmation tracked on the same stay record.
Task center for stay-ready operations
Turnovers, cleaning checklists, maintenance requests, and incidents in one view. Assign tasks, notify cleaners, and confirm property readiness.
- Automatic turnover task creation on checkout
- Step-by-step cleaning checklists with completion tracking
- Incident creation with severity, owner, and ETA
- Readiness confirmation flow before next guest arrives
Today's tasks · Checklist active
- Turnover for next arrivalCompletion proof attached
- Restock amenitiesPer house guide
- Maintenance follow-upOwner assigned · SLA tracked
- Confirm readinessWaiting on cleaning completion
Analytics that drive better hosting
See invite handoff, AI routing, SLA state, and review-risk workflow status at a glance. Filter by property, stay cohort, or time period.
- Workflow dashboard with current state
- AI routing and human handoff status
- Review-risk status vs. service actions
- Filterable by property, channel, and stay type
Host command center
Hosts manage guest conversations, cleaner follow-up, and ops visibility from one stay context.
Mobile app02
Guest
Stay hub, arrival guide, chat, requests, local discovery, checkout
Mobile app03
Cleaner
Schedule, assigned tasks, checklist detail, photo proof, escalation
Ops console04
Operator
Admin console, trust queues, analytics, bulk actions, AI controls
9:41
Your stay
The Ocean Loft.
Today · 3 PM
Smart lock unlocks when you're nearby.
In
Fri
Out
Mon
Nights
3
AI conciergelive
House guideopen
Concierge
“What time should we leave?”
Ops console
Every operating area, one editorial board.
- Properties
- Stays
- Guests
- Hosts
- Tasks
- Incidents
- Trust
- Recommendations
- Analytics
- Network
- Settings
- AI
Operations · today
Active
34
AI rate
87%
Open
03
Stays on the boards12 active
- Ocean LoftIn stay
- Sage CottageDeparture
- Linden PinesArrival
Comparison
See how SuperNest compares
More than just messaging automation. SuperNest is a complete hospitality platform.
| Feature | SuperNest | Manual hosting | Other tools |
|---|---|---|---|
| AI guest communication | — | Basic | |
| Branded guest app | — | — | |
| Review risk scoring | — | — | |
| Weather-aware suggestions | — | — | |
| Local discovery engine | — | Limited | |
| Message automation | — | ||
| Task & turnover management | Spreadsheet | Basic | |
| SuperHost escalation | — | — | |
| Network badge & standards | — | — | |
| Multi-channel sync | — | ||
| Setup support | Guided | Manual | Varies |
| Price | From $0 | Free | $$+ |
Operating moments
Built around real operating moments
Scenario cards that mirror the production workflows wired across the app, API, and ops console.
Product scenario
“A host can keep guest questions, house-guide answers, tasks, and review-risk signals attached to the same stay instead of stitching together separate tools.”
Host workflow
Inbox, tasks, guide, and review risk
For hosts
Start hosting smarter today.
Free for your first property. Guided setup. No credit card required.
Free to start · No credit card · Unsubscribe any time