Understanding the Guest App Experience

## How guests access the app

After booking, you send guests an invite through SuperNest. They receive a magic link via email or SMS. One tap opens the app with their stay already loaded. No account creation required.

If a guest does not have the app installed, the link takes them to a web fallback page with basic stay information and a download prompt.

Invite links preserve the invite code through app deep links, app-store links, and the waitlist fallback so guests can install later without losing stay attribution.

What guests see

Before arrival

• Countdown to check-in
• Property preview with photos
• Arrival essentials: address, parking, access instructions
• Weather forecast for their trip dates
• Host welcome message

Arrival day

• Step-by-step access instructions with photos
• First-night essentials: Wi-Fi, thermostat, local food delivery options
• AI concierge available for questions

During the stay

• Stay hub home screen with quick access to everything
• AI concierge chat for questions and recommendations
• Local discovery with host-curated picks
• Weather-aware activity suggestions
• Service request forms (early check-in, extra items, issue reporting)
• Optional paid request quotes, shown only when the host offers that service and no active service-quality suppression applies
• House guide with all property details

Checkout

• Clear checkout instructions
• Thank-you message from the host
• Review prompt linking to the booking platform
• Invitation to keep the app for future SuperNest stays

Companion access

Guests can invite travel companions to the app. Companions get a scoped view with:

• Basic property info and house guide
• Wi-Fi and access details
• Local recommendations
• Limited AI concierge access

Companions cannot submit service requests or access sensitive stay details.

Partner offers and local discovery

Local discovery may include host-curated places and approved partner offers. Partner links include referral attribution so SuperNest can measure conversions and commissions. If a guest has an unresolved stay issue, safety concern, access issue, or refund request, partner offers may be hidden while support options remain available.

Previewing the guest experience

As a host, you can preview exactly what your guests will see using the "Preview Guest App" button in your property settings. This shows the full guest experience with your actual property data.